In September 2016, Which? made its first super-complaint to the Payment System Regulator (“PSR”) in relation to push payments.

Which? reports that the number of consumers using bank transfers is on the increase with over 70 million bank transfers taking place every month. Despite this protection, standards have not kept pace. Consumers conned into transferring money by bank transfer to a scammer currently have no legal right to get their money back, unlike when a credit or debit card is used.

This issue is not new to us. We represented Tidal Energy in its case against Bank of Scotland regarding failures to check account names when processing CHAPS payments (which was settled at Supreme Court level).

https://www.psr.org.uk/psr-focus/which-super-complaint-payment-scams

The deadline for PSR’s response is 22 December 2016. Watch this space…